Ayra Desk
From referral to first session, without the fax and phone tag.
Ayra Desk is AI intake coordination for ABA and speech therapy clinics in the US. Two agents read referrals, chase missing records and keep families informed. The clinic's staff approve what goes out.
- Built for
- InQuantic product
- Sector
- Healthcare
- Platform
- Web, fax and text messaging
- Status
- In beta with design partners
- See it live
- meetayra.com
The problem
Families slip away between the referral and the first session.
A referral can arrive by fax, email, portal or voicemail, and each one gets retyped by hand. One wrong digit can leave a family unreachable.
Then the phone tag starts. Clinics call at 2 PM and parents answer at 8 PM. One missing report can stall an authorization for two weeks before anyone notices, and the family still doesn't know.
- 1 in 31
- 8-year-olds identified with autism in 2022 across 16 CDC monitoring sites.
- 3 months
- Average wait to start ABA among 227 California caregivers surveyed in 2023.
Shaw KA et al., MMWR Surveill Summ 2025
UCSF, Access to ABA in California, 2024
Our approach
Work the months before the chart exists.
Practice systems are built for enrolled clients. An EHR starts when therapy does, and an AI receptionist stops at the phone call. The stretch in between, covering records, authorization and the waitlist, had no owner in the software.
So we built for that stretch, and we kept the clinic in charge of it. Reading messy faxes and drafting follow-ups has only recently become practical for software. Deciding what is correct is still a person's job.
Agents draft. Your team signs off.
What we built
One case per child, one pipeline, two agents.
Intake agent
Reads the referral and builds the case
It reads faxed, emailed and web referrals, including multi-page and handwritten ones, and builds each case beside the original page. It flags what it isn't sure of and drafts requests for missing records.
Inbox
Every fax lands in one place
Referrals are sorted, searchable and labelled like email, and each one gets a tracking number. A coordinator can correct any field before it commits to intake.
Coordinator agent
Keeps families informed and offers openings
It answers "where are we?" by text, checks what's missing, and offers open hours to treatment-ready families once a clinician picks the match. The front desk can see what it will do next and take over at any time.
Your rules
The clinic's policy decides who goes first
The clinic writes its waitlist policy and Ayra Desk applies it the same way every time, showing why each child is where they are. Nobody loses their place when a time doesn't work.
Trust
Built for children's health information.
Always says it's an AI
Families can reply HUMAN to reach a person.
Texts only after opt-in
Families choose whether to hear from it.
Staff approve before payers
Nothing reaches a payer, referring office or practice system without approval.
Audit log on every case
Access is by role, and every action is recorded.
BAA before any patient data
Records and documents are encrypted in transit and at rest.
The EHR stays the record
When a child is ready, staff add the prepared record in one step.
Where it stands
In beta, starting small on purpose.
Ayra Desk is in beta with design partners. A pilot starts with one or two locations, a fax line and texting, with no EHR or payer integration needed to begin. The baseline and success measures, such as time to first contact, are agreed before go-live.
When a child is ready, Ayra Desk prepares the client record for CentralReach, Rethink Behavioral Health, WebPT and others. A direct CentralReach connection is in progress, subject to CentralReach's API access approval.
Questions
What people ask about Ayra Desk.
No. It takes on the retyping, chasing and weekly check-ins, so coordinators spend their time on families and decisions.
Nothing reaches a payer, referring office or practice system without staff approval, and staff approve message templates as well.
No. It can start with fax and text. The EHR stays the system of record.
Services in this project
- AI agents
- Automation
- Platforms
- Websites
- ABA and speech therapy
- Intake
- Document AI
- Human in the loop